ADOBE COLDFUSION ENTERPRISE PRICING UPGRADE

Valid support plans entitle support to core supported versions, or in the case of extended support best-effort assistance. If you are using a version of ColdFusion that is beyond the supported dates, you will not be entitled to support for that version even if you do have a valid support plan. It is advised to be familiar with core support timelines and plan for migration upgrades prior to the end of core support deadlines.

ADOBE COLDFUSION ENTERPRISE PRICING UPGRADE

If the issue is a new bug or has received a hot fix in a later version, the remedy will be a recommended upgrade to the newer version. If you have an issue with a version of the software within the extended support period and have purchased an extended support or TAM support plan the support team will assist to provide a workaround and help resolve your issue to the best of their ability. What is the difference between core support and extended support?Ĭore support includes quarterly hot fixes and security patches along with phone and email-based support under the support plan policies.Įxtended support is best-effort support intended to assist customers in migration to a core supported version and DOES NOT INCLUDE security patches or hot fixes. Please see the current schedule here for timelines. Which versions of ColdFusion are supported?Įach release of ColdFusion includes five years of core support with an additional year of optional extended support. Many of you might be interested to have more clarification around our support policies and time periods, especially with newer version releases and pending core support deadlines. Hopefully, this post will guide you through the support policies and different types of support options available.

Adobe coldfusion enterprise pricing